Product guarantees

All products sold by Elisendra® are covered by the manufacturer's conventional warranty and by the 24-month warranty for defects in conformity and/or production, pursuant to Legislative Decree no. 24 of 2 February 2002. The 24-month warranty is reserved for the private consumer (a natural person who purchases the goods for purposes not related to his/her professional activity, or makes the purchase without indicating a VAT number in the order form) 

Our guarantee will be valid only on purchases made directly on our channels and the order number and name of the customer who made the purchase and request will be provided.

In the event of a lack of conformity and/or production, the customer may proceed with the same methods illustrated in the "Return Procedures" section; furthermore, if desired, the customer will also have the possibility of requesting the repair of the purchased item that presents a lack of conformity and/or production.

Shipping costs related to the return to the company of a product that presents a defect of conformity and/or production will be covered by Elisendra®. 

Repair

The customer, if he wishes, may request the repair of the purchased item which presents a defect of conformity and/or production.

The service is provided for a fee for items no longer covered by warranty (see return procedures paragraph) at a cost of 25 euros including shipping costs. 

Where it is not possible to restore the conformity of the item, Elisendra® will replace the item in question with the same model that does not present defects of conformity and/or production. 

Elisendra® undertakes to ship the repaired or replacement item within 14 working days of receipt of the item in question at the company. Delivery times are the same as those indicated in the product sheets of the items, i.e. 24/48 working hours for Italy (48 working hours for Puglia, Basilicata, Calabria, Sicily and Sardinia) and between 3 and 5 working days for abroad.

Important : Items are subject to normal deterioration due to the seasonality of fashion products and such types of wear are therefore not to be considered as defects in conformity and/or production.